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Travel support

Clear help at every stage of your journey.

From airport transfers and booking questions to itinerary changes, payment assistance and active-safari support, our team helps keep your journey organised.

Request travel support Explore support areas
Existing booking Ask about a confirmed booking, update or request. Airport transfer Share flight and pickup or drop-off details. Payment support Provide booking and transaction references. Active-safari issue Share your location and the assistance needed.
Travel with confidence

Practical assistance before, during and after your safari.

Select the support category that best matches your situation. The form adapts automatically so you can provide the right details without completing unnecessary fields.

Focused support for different travel needs. Whether you are still planning, already booked or currently travelling, the right request type helps our team understand your situation quickly.
Transfers Itineraries Payments

Before you travel

Guidance that helps you prepare properly before departure.

Packing and travel preparation Pickup and meeting-point guidance Accommodation and activity coordination

Transport support

Assistance with airport arrivals, departures and safari transfers.

Airport pickup and drop-off Flight-delay updates Group and luggage coordination

Booking assistance

Support for existing reservations, traveller details and booking documents.

Booking clarification Date or traveller updates Add-on activity requests

Itinerary changes

Request adjustments to destinations, dates, activities or accommodation.

Travel-date changes Destination adjustments Activity replacements

Payment support

Share the transaction details needed to review a payment concern.

Payment-reference checks Method and date verification Booking-payment clarification

Special traveller needs

Share considerations that may affect comfort, mobility or arrangements.

Family and senior travel Accessibility considerations Group and celebration arrangements
Currently travelling?

Share your current location and the help you need.

For an active safari concern, use the urgent support option in the form. Include your booking reference, current location, driver-guide name and a clear description of the situation.

For immediate assistance

Use the contact information displayed on our Contact page when the matter requires an immediate phone or WhatsApp response.

Submit urgent details Open contact page
Personalised travel assistance

Request travel support

Fields marked with * are mandatory.

Secure request
1 Contact 2 Request 3 Details

Your contact details

Select your country and the international calling code will appear automatically.

What support do you need?

Choose one option to personalise the remaining fields.

Select the support request that best matches your situation.

Booking details

Flight and transfer details

Itinerary-change details

Payment details

Active-safari support details

Additional message

Review booking references, travel dates, flight details and payment information carefully before submitting.
Frequently asked questions

Before you submit.

Helpful guidance about booking, transfer, payment and active-safari requests.

Include the airline, flight number, date, time, airport, number of passengers, luggage details and the hotel or location where you should be taken.
Yes. Provide your booking reference, current travel details and a clear explanation of the preferred change. Availability and possible cost differences will be reviewed before confirmation.
Add the booking reference, payment reference, payment method, payment date, amount, currency and a description of the issue experienced.