1. Acceptance of Terms
These Terms apply to all quotations, bookings, payments and services provided by Raha Voyage Safaris. If you make a booking on behalf of other travellers, you confirm that you are authorised to accept these Terms for everyone included in the booking.
2. Bookings
- Bookings are subject to availability.
- A booking is confirmed only after Raha Voyage Safaris confirms acceptance.
- Special requests will be accommodated where reasonably possible but cannot always be guaranteed.
- Quoted prices may expire if not accepted within the validity period stated in the quotation.
3. Payments
Payments may be made using approved methods including Pesapal where available.
- Deposits and final payment deadlines will be communicated during the booking process.
- A booking may be cancelled if payment is not received by the agreed deadline.
- Raha Voyage Safaris does not store your card PIN, CVV, bank password or mobile money PIN.
4. Cancellations and Refunds
Cancellation requests should be submitted in writing as soon as possible.
- Refunds, where applicable, may be reduced by non-refundable permits, accommodation charges, bank charges or supplier cancellation fees.
- Processing times may vary depending on the payment provider.
5. Changes to Itineraries
We may make reasonable changes to accommodation, routes, vehicles, guides or activity timing where necessary because of weather, road conditions, safety concerns, park regulations, operational requirements or circumstances beyond our control. Equivalent alternatives will be arranged whenever reasonably possible.
6. Passports, Visas and Travel Documents
Travellers are responsible for ensuring they possess valid passports, visas, vaccination certificates and any other documents required for entry into Uganda or any destination visited.
7. Health and Travel Insurance
Comprehensive travel insurance covering medical treatment, emergency evacuation, trip cancellation, baggage loss and personal liability is strongly recommended. Travellers should disclose any medical condition that could affect participation in booked activities.
8. Traveller Conduct
- Follow instructions given by guides and park authorities.
- Respect wildlife, local communities and protected environments.
- Illegal or dangerous behaviour may result in termination of services without refund where permitted by law.
9. Limitation of Liability
Raha Voyage Safaris acts as organiser of travel services and is not responsible for losses caused by events outside its reasonable control, including acts or omissions of independent suppliers except where liability cannot legally be excluded.
10. Force Majeure
Neither party shall be liable for delays or failure to perform caused by events beyond reasonable control, including natural disasters, epidemics, strikes, war, civil unrest, government restrictions, park closures or severe weather.
11. Wildlife and Adventure Activities
Safari activities involve inherent risks. Travellers participate at their own risk and agree to comply with safety instructions. Distances from wildlife must be respected at all times.
12. Privacy
Your personal information is handled in accordance with our Privacy Policy, which forms part of these Terms.
13. Governing Law
These Terms are governed by the laws of the Republic of Uganda. Any dispute shall, where not resolved amicably, be submitted to the competent courts of Uganda.
14. Contact Us
Raha Voyage Safaris
Email: rahavoyagesafaris@gmail.com